There is so much talk about building rapport with patients, developing a relationship with your patient and making a connection with your patient.
This is fabulous but no one has talked about when and how you do this.
If you believe that the time to build a lasting relationship with your patient is on their first appointment while they are lying back in the dental chair, then you may want to reconsider this idea.
You all know a lasting relationship takes time and energy to make it work.
I know this is difficult when a New Patient is there and needs a whole lot of dental treatment and ethically you need to let them know.
The best way to overcome this is to have your team start the ball rolling.
Get your team to begin the lasting patient relationship.
After all your team are the patient’s first point of contact besides the great pictures of you and your team on your website and social media.
That first phone call is usually where the lasting patient relationship all starts.
You may have heard the first phone call being referred to as “the make or break” of the relationship with the patient.
Either the potential patient loves the first call and decides you are the dentist for them (even before they have physically met you) or they think you are awful.
This is what is happening on that first call.
Now I have your attention and you are thinking hard right at this moment about who is answering your phone and what they are saying on that first phone call.
Who have you put in charge and given the responsibility of “making or breaking the lasting relationship with your patients”?
You want your very best patient communicator answering the phone.
A dental office who has an exceptional communicator on the phone is an amazing dental practice, as opposed to a being simply an average or even a mediocre dental practice.
When the person answering the phone in your dental office gets it right then you can easily build more rapport and relationship with your patient even on their very first appointment and beyond….
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My next public speaking event is my live full day Master Class “How to Turn Every Dental Phone Call Into A Valued and Kept Appointment” and is being held in Melbourne on Friday March 2nd 2018.
Click here on this link to register.
Click here for information on Sydney, Gold Coast and Brisbane.
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Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
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At present I have availability for THREE new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com
