I am always shocked to find so many dental offices who have an outdated phone system yet they have state of the art equipment in their surgery!

I get the need to have the latest techniques and ways to provide your patients with the latest technology to create those amazing smiles, but I’m confused why you would not want to have an effective phone system that ensures there are no missed calls coming into your practice.

I’m sure you would agree, it is no secret that the calls coming into your practice are still the main source of New Patients.

Then why are dental offices getting by with a clunky phone system that:

• does not have multiple lines?
• does not have an On-hold phone message that won’t put your patients to sleep and cause them to hang up?
• does not have call recording and tracking set up, so you know what your patients are saying and what your team are saying to your patients?

It just doesn’t make sense.

Today I want you to have a long and hard look at your phone system and how you have it set up to give you optimum results.

If you discover you do have a dinosaur phone system in your practice then I can guarantee you have a huge missed opportunity in your business.

The phone call is sacred to your business.

Think about this:

• When your patients call you, do you have enough lines?
• Is your phone constantly going to voice mail?
• Are people calling you and having to wait on hold with no message?
• Are people calling your office and having to wait too long while the phone rings, only to then hang up?
• Are people calling your office and then hanging up and calling the other practice down the road?
• Are people calling your office and having to listen to awful guitar music while on hold?
• Are people calling your office and your team have no idea about customer service and how to convert the call to an appointment?
• Are the calls coming into your office and not being recorded so you can help your team and offer the best customer service training?

I know it’s a lot to take in and think about but you must.

So many dentists tell me they have been meaning to change and update their phone system but just haven’t got around to it. They also say to me that they want to start recording and tracking the calls coming into the practice but don’t do it because they have an old phone system that won’t let them.

So now is the time to fix this problem.

You don’t want to get left behind and be missing out on patients, appointments, production and profits.