Often, when you answer the phone in your Dental Practice you lose sight of “WHY” the person calling has called you in the first place.
Remember, all you need to do is three things:
- Listen carefully
- Ask the right questions
- Make the Appointment
It’s that simple.
Or is it?
You see, what often happens during the call is this:
You are asked one simple question, which you then believe gives you permission to fire away with a mountain of unrequested information.
This in turn, makes the caller want to get off the phone as quickly as possible.
So how do you avoid this?
How do you avoid turning into an information giver?
You answer the caller’s very first question with a question of your own.
You ask, “So I can help you better do you mind if I ask you a few questions first?”
When you ask the caller this one question, you have now asked permission to ask them lots of questions.
You are now able to begin a conversation, you are the active listener while the caller does most of the talking.
The person doing the listening is in control of the call and this is what you want.
Remember, you want to use the first call as an opportunity to find out as much as you can about the caller; about their dental concerns as well as something personal about the caller themselves.
Once you start asking great questions, the caller will feel you have listened and helped them, and you have!
You are more likely now to build trust and rapport with your caller simply by asking questions and listening rather than by throwing information at them.
Remember, they have called to find out what they need to know, NOT what you think they need to know.
MASTER CLASS TOUR 2019
How To Turn Every Dental Phone Call Into A Valued and Kept Appointment- “Dental Phone Excellence is a simple to implement complete Phone Answering system that works.
Sydney Master Class- Friday 27th September 2019
Brisbane Master Class– Friday 11th October 2019
Melbourne Master Class– Thursday 21st November 2019
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..