Can you believe we are about to enter the year 2020?

A new year usually means a whole bunch of resolutions you make on New Year’s Day both personal and for your business and most of them you will never keep or achieve.

Sorry to be so blunt!

If it makes you feel a better I am guilty of not following through with my New Year’s Resolutions.

I did at one stage think it would be better not to make any resolutions in the first place but I have changed the way I think.

The biggest failure to launch or keep your New Year Resolutions, is you have NO PLAN to see the resolution through.

A resolution is something you work towards constantly during the year.

Like everything you want to achieve you need a well thought out plan, strategy, process, desired outcome and result.

Good resolutions help you achieve a specific goal.

So what sort of achievable resolutions can you make to help you reach your goals for the year?

This is what you should be asking yourself when we are thinking about New Year’s Resolutions.

Make your New Year’s Resolutions and frame them up with a specific goal.

At your practice you can look at goals you set for 2019 that you didn’t quite achieve, and reset those goals or set totally new goals for 2020.

When you have set those 2020 goals then your New Year’s Resolutions with match those goals.

What type of resolutions can you make with your business?

You may have had tension within your team or you have not got the dream team you want and need. Then your goal is to build and nurture your team to help build and grow your practice. Your resolutions will be to get in touch with your team, set your expectations and continue to monitor their performance and results so your team can help you build your practice.

If you have been getting stuck this year, then go get advice. You don’t have to do it all yourself. 2019 opened my eyes to this fact!

I know myself in my own business I get stuck and others see what I don’t see.

It is the easy and simple things you implement in your business that make the huge differences.

Have you been putting off doing something for your business that you know for sure will help you grow but have just not got around to doing it? Now is the time to do it. 2020 is the year to get going!

Take a moment right now to think about your 2020 goals, write them down and also write down those New Year’s Resolutions.

Keep what you have written in a book close by, so you can refer to them constantly during the year.

You can see that NEW YEAR’S RESOLUTIONS can be very powerful, if you match them to your yearly goals, make them simple to follow, achievable and most effective when you stick to them everyday of the year and beyond.

Thank you to everyone who has stuck with me, reading my blogs, magazine articles and posts, watched my videos and the dentists and their teams who made the decision to work closely with me to build and grow their practice.

I have thoroughly enjoyed your smiling faces, your determination, your curiosity and your generosity in time spent on learning and taking action.

I look forward to continuing to work alongside amazing dental practices to help them get the results they are after.

2020 will be a remarkable year with every opportunity out their available for you to succeed and grow and be the best you want to and can be.

Happy New Year!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!



Thank you to all the fabulous dental teams who have attended my Master Classes over the last four years.

2020 will be the start of a brand new, NEVER done before 2 Day Event. As soon as I have all the information you will be the first to know!


Dental Phone Excellence is a simple to implement complete Phone Answering System I developed that helped me to build an extraordinary dental practice in the heart of working class Western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..



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