If you have a team member with awful people skills then do everyone a big favour, and help them find a different career.
I know this easier said than done.
Having people with no people skills or no attitude to care and serve your patients, is harmful to your patients, harmful to your team and harmful to your business.
Big time!!!
How do people with little or no people skills find their way into a profession that relies heavily on excellent people skills?
It has to go back to the point of hiring.
This is what happens, and we are all guilty of it from time to time, we hire too quickly. We hire quickly because we fear not having anyone in the position at the practice.
I know when a person from your team resigns or leaves suddenly, you are desperate to find another person.
It is no fun being down a person on your team.
Everyone struggles including your team and your patients as well as your business.
Hiring too fast can lead to hiring the wrong person. You settle for a person to replace another person rather than a person to suit the role required.
When you are looking for the right person you want to be very clear about who you need on your team.
When you are interviewing people you want to be clear about your expectations and ask questions to check the person can deliver what you want and need for your patients, your business and the rest of the team.
The next question is, how do you know if people have people skills?
At the interview, give scenarios of patient interaction on the phone and face to face communication. It is an eye opener to check how people can think on their feet using their people skills.
You need to check every person on your team at your dental practice has people skills and don’t settle for a person without them.
You want to look for people that are comfortable and enjoy having a conversation, people who can listen, ask great questions and people who are patient focused rather than focused on themselves.
I know it seems like a big ask but it is not!
Once you find the right people you want to make sure they are clear about their role in the practice and they are clear about what you expect of them in their new role.
I’m sure you do have the right people on your team but keep a check on how your team communicate with you and the team as well as your patients.
Paying attention to this means you always know if you have the right team.
Your dental practice is all about people so it just makes sense to hire people with people skills.
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What exactly is going on, on your Dental Practice Phones?
Call Tracking Excellence is a RESULT, not a product.
Call Tracking Excellence is More Patients MAKING appointments.
Call Tracking Excellence is More Patients KEEPING appointments.
If you are interested in my Call Tracking Service or have any questions please call 1300 378 044 or email jayne@thedpe.com. Stop missing out on making appointments.
www.calltrackingexcellence.com
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MASTER CLASS TOUR 2019
How To Turn Every Dental Phone Call Into A Valued and Kept Appointment- “Dental Phone Excellence is a simple to implement complete Phone Answering system that works.
Canberra Master Class- Friday 3rd May 2019.
Click here on this link to register.
Brisbane Master Class- Friday 10th May 2019
Click here on this link to register.
Perth Master Class– Friday 21st June 2019
Click here on this link to register.
Auckland Master Class- Saturday 29th June 2019
Click here on this link to register.
Hobart Master Class- Friday 12th July 2019
Click here on this link to register.
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Linda Miles is coming to Australia in August.
Don’t miss this once in a life-time opportunity to see and hear Linda speak first hand.
BOOK your tickets today!
http://www.exceptionaldentalseminars.com/LindaMiles2019
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Dental Phone Excellence Webinars
“The FIVE KEY SECRETS You Need To Know To Guarantee SUCCESS For Your Dental Practice Into 2019 And Beyond……”
Link coming soon!
With Jayne Bandy and Dr. David Moffet
TBA- June
8:00pm EST
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
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