Have you ever felt or heard someone say that the calls that come into their business are an interruption to their day?
You may have felt this yourself.
I know I did.
A call coming into your business is the life of your business.
That first call is what starts the person to person relationship and develops trust and confidence for the caller.
Then why would anyone ever believe that the incoming call is an interruption to their day.
Well this is what happens.
Teams can often feel overwhelmed and under trained to do what is expected of them.
When your team are struggling then every call that comes into the business interrupts their flow and their already hectic schedule in the office.
Keep an eye on this.
Your team need to be able to have the time and energy to receive every call that comes into your business with enthusiasm and joy.
If your team have no enthusiasm and joy when they answer calls coming into your business then this spells TROUBLE!
So how do you know if this is happening in your office?
Are you team getting annoyed when the phone rings because they are trying to do so many other things.
You want to be able to accurately measure how effective your team are when they answer the phone.
Asking teams how they are going is OK, but not the best way.
I remember a time when I thought I was going OK, until I listened to myself on my calls.
I soon realised I too was in a hurry to get off the call because I was so busy.
Recently a Dentist asked me, “when do you know if you need more people answering calls in your practice so they can spend more time on the calls with customers?”
My answer was, “the only way to really know is to track and measure calls coming into your business.”
This is the true test of whether your team are coping.
This will tell you whether they need more man or woman power.
Once you track and measure calls you know exactly what you need to fix because you know the problem you have.
Without accurate measuring and tracking you are only guessing.
And who wants to guess how their business is going.
No one.
If you want to know the easiest and best way to measure and track calls coming into your business, then I can help you.
Have a look below and you can find out more.
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Call Tracking Excellence
Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/
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MASTER CLASS TOUR 2019
How To Turn Every Dental Phone Call Into A Valued and Kept Appointment- “Dental Phone Excellence is a simple to implement complete Phone Answering system that works.
Sydney Master Class- Friday 27th September 2019
Click here on this link to register.
Brisbane Master Class– Friday 11th October 2019
Click here on this link to register.
Melbourne Master Class– Thursday 21st November 2019
Click here on this link to register.
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Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
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