Does your team know what they should NEVER do and what they should ALWAYS do for patients?

Once you and your team are clear about the NEVER and ALWAYS with patients, then you can give your patients a memorable and positive experience.

When you start thinking about what you NEVER do with patients, you will immediately think about what you AWAYS do instead.

This is so easy to do and so worthwhile.

Knowing your practice NEVER and ALWAYS means you can ensure everyone on your team is delivering the right experience to your patients.

After working in a Dental Practice for many years I had my NEVER and ALWAYS. Here are a few of them:

  • NEVER Ignore your patient when they arrive at the practice. ALWAYS stand up and beat your patient to the greet.
  • NEVER yawn or sigh in front of your patient. ALWAYS smile and be attentive at all times.
  • NEVER talk with each other in front of the patient, ALWAYS talk with your patients and include them in your conversation.
  • NEVER let your patient walk out of the treatment room by themselves. ALWAYS bring your patient to the front desk with a proper handover.
  • NEVER easily let patients cancel their appointment. ALWAYS find out if there is a solution so their appointment can be kept.
  • NEVER forget to follow up with a patient if they have no next appointment. ALWAYS set a time to call your patient to make an appointment.

There are so many NEVER and ALWAYS in your practice. These are just a few.

Now go and make a list with your team for your patients.

Remember wherever there is a NEVER, there should always be an ALWAYS.

You might have things happening in your Dental Practice that are ALWAYS happening and should NEVER be happening.

Come together regularly as a team to look at your NEVER and ALWAYS.

Keep updating your list and add new things.

Why not have a Top Ten ALWAYS and NEVER List for everyone to follow every single day.




Here is my Master Class, ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy!

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