Have you noticed that for most people you meet who are likeable, it seems they do it effortlessly?

They are just liked by everyone immediately.

But being likeable does take effort and thoughtfulness.

Likeable people work at being likeable most of the time.

To be likeable means people respect you, listen to you, enjoy your company and love introducing you to their friends.

So being likeable is very advantageous both personally and in business.

How do you work on being more likeable?

1. Be a great listener

When you allow people to talk about themselves, they will appreciate you and like you more.

We live in a super busy world so we are spending less and less time listening to each other.

When you are on the phone in the middle of your super busy morning, stop and take the time to listen actively. Watch what happens as you start to become more aware of this.

2. Be agreeable

Likeability and agreeability go hand in hand!

You can be agreeable even if you don’t always agree with someone.

Being agreeable sends the message to your patient that you are listening and you understand what they saying.

Your patients want to be heard and have permission to give you their opinion and how they feel.

Being agreeable opens up the communication and improves your connection with patients.

3. Smile all the time

OK you never want to be that “smiling assassin” even though I am sure there are worse things you can do.

It is hard not to like a person who smiles but very easy to not like someone with no smile!

Your patients know when you are smiling on the phone. They may not be able to see you but they can hear a smile!

As corny as it sounds, keep smiling.

4. Show Empathy

Every human wants and needs your empathy.

This is how we are all hardwired.

When you show someone that you understand how they are feeling, they immediately like you more.

5. Offer a Solution

This is so true in the Dental Office on the phone with patients.

Every single person that calls you has a Dental problem or concern that they need answers to.

Help them and find a solution.

Be their friend on the phone. A friend is always more likeable.

6. Be Reasonable

People call your Dental Office because you are the voice of reason.

They are looking for a person that is calm, logical yet emotional, and compassionate.

This person has likeability straight away.

Everyone likes this type of person.

As I was writing this article I started thinking to myself, “doesn’t everyone already know this?”

But have a look around, not everyone knows how to be likeable.

Worse still there are people that know how to be likeable, but choose not to be likeable, even in the caring world of Dentistry!

We all need to work on being likeable with our patients.

Some will find it natural and others will really have to work on it.

Keep working on this even if you believe you are already likeable enough.

You can NEVER be too likeable!

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T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


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