Does Your Patient Have a Clear Next Step?

When your patients come out to the front desk you presume they are ready to make their next appointment. The Dentist or dental assistant lets you know what the next step is with the patient’s treatment and care and you make an appointment for them. Easy and straight...

Guiding Your Patient In The Right Direction. How And When To Do It.

“The art of persuasion refers to the ability to change people’s minds, and sometimes their behaviors as well, without force, coercion, deception, or manipulation.” Google search Persuasion is changing someone’s mind in a positive way that is good not evil. Is being...

A Successful Practice Gets This Right

I heard this line recently while I was watching the commentary on a sports channel. “You Have To Get The Front Office Right Before The Players Start Playing!!!” I love this. This is so true for the Dental Office. Your Front Office is vital to the success of the...

This Is a Challenge In Many Practices. How To Fix It Quickly

Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy practice this can be a challenge. The best solution is: “If you...

Avoid These Mistakes If You Have To Place A Caller On Hold

Placing a caller on hold in your business is never the best practice but from time to time it is necessary and teams need to know how to do this correctly. If your team do not know how to place a caller on hold correctly it can be a disaster waiting to happen, and...

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