The Best Way To Reactivate Your Patient

I hear the word reactivation so often. When YOU contact YOUR patients to reactivate them, what does it really mean? Reactivate means to “restore to a state of activity”. You want to bring your patients back so that they are active in your appointment book. To me, the...

No Time To Do What You Need To Do

“I have no time.” We have all said this at some point. Maybe you said this today. Most Dentists I speak with are so time poor it is not funny. Why is this so? After all don’t you work super hard so we can have more time to spend with your family and...

Behind The Curtains Of Your Dental Practice

The best advice I ever heard was, “Do not air your dirty laundry in front of your patients.” There are many aspects of your practice you need to keep private. After hearing this, I had a close look at our dental office. What were our patients hearing while they were...

The 5 Myths of Answering a Phone In a Dental Practice

I wish someone had told me these when I first started working in a dental practice. It’s time to get to the truth and got rid of these myths. Myth Number 1: Anyone can answer a phone Well, I am living proof that this is a myth! No, not anyone can answer the...

NEVER Do This And ALWAYS Do This

To successfully run your business, you need to set the expectation of how your customers are to be treated. Gone are the days of just making it up as you go. Making anything up as you go is never the best strategy. You might as well cross your fingers and hope for the...

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