Are you a good listener? Are you what we call, an ACTIVE LISTENER?


Do you just pretend to be listening to someone?

It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying.

Maybe someone has done this to you.

People WILL ALWAYS APPRECIATE it when you take the time to be an active listener rather than a fake listener.

Who wants to be a fake anyway!

So if you are guilty of FAKE LISTENING, then STOP it!

When you start to switch yourself ON and start really listening to people you will LOVE IT and others will also LOVE IT!

Many people are so busy talking they end up ONLY listening to themselves and missing out on what others are saying, and missing out.

If you struggling to be an active listener, the best way to start, is to zip it up and stop talking.

The next step is to stop thinking about what you will say next in a conversation.

Just because you are listening, doesn’t always mean you need to be ready to reply.

Often a nod in agreement is all that is needed. This can also give the message that the person talking can actually continue talking, knowing you are listening and engaged in what they are saying.

A true conversation does not have to be a tennis match, back and forward taking it in turns.

The ability to be an active listener is crucial if you truly want to connect and be trusted by your patients.

Being an active listener while you are on a phone call is a great place to start and rather easy.

Ask questions and let the caller do the talking.

You are still guiding the conversation yet actively listening, connecting and building trust.

Now go and have a good look at how you listen to your patients.

You might not be doing enough listening!



Here is my Master Class, ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy!

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