The Best Way To Handle a Cancellation Call
I am just calling to cancel my appointment,” says your patient. “That’s okay. Thank you for letting us know,” says your team. No cancellation is okay, but there are times when patients do need to cancel their appointments. There are many patients who make and confirm...This Is The Type Of Energy Your Patients Expect From You
A big part of what I do working with dental teams, is to help them deliver an excellent patient experience and give of great energy with their patients. I call this type of energy, CSE, Customer Service Energy. Does your team give off CSE? I often get asked by...Setting Up An Appointment So Your Patient Turns Up On Time
There are many challenges running a successful dental practice and making sure your patients turn up for their appointment and arrive on time, is a big one. When patients don’t turn up for their appointment or arrive late, it affects your appointment schedule and all...How To Get More Patients Saying Yes To Treatment
I was walking down George Street Sydney with throngs of people who had emerged out of an office building wanting to catch a glimpse of some lunchtime sunshine and a bite to eat. I crossed the street and on either side of the pathway were two fit looking people wearing...
