My Patient Is Not Replying To My Message. What Do I Do Next?

Have you ever wondered what has happened to some of your patients?  You know, the ones that were coming regularly to see you then just stopped coming to appointments, or made no next appointment? Your team have made attempts to contact these patients, but there...

Now This Is The Experience You Want Every One Of Your Patients To Have

“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...

How To Get More Patients Saying Yes To Treatment

I was walking down George Street Sydney with throngs of people who had emerged out of an office building wanting to catch a glimpse of some lunchtime sunshine and a bite to eat. I crossed the street and on either side of the pathway were two fit looking people wearing...

Here Are A Few Bad Messages You Are Sending To Your Patients

How you communicate with your patients has a direct influence on how they respond or react. The words you choose are very important. What you say to your patients is not always what they hear! That is why it is so important to think carefully about what you are about...

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