How you communicate with your patients has a direct influence on how they respond or react. The words you choose are very important. What you say to your patients is not always what they hear! That is why it is so important to think carefully about what you are about...
Good manners never go out of fashion. When was the last time you got in trouble for being polite and respectful to your patients? Good manners in any business are part of how you build rapport and trust with customers, so they become lifelong customers. But good...
Does it seem like your team are just not getting their job done? Is your team doing something completely different to what you want them to do? When you catch yourself listening to your team on the phone, are you disappointed with what you hear? Part of the reason why...
The definition of “expectation”: A strong belief that something will happen or be the case. Your patients arrive at your practice with an idea of what they think they will expect. When a person has an expectation, it has been created by what they have...
This is a very interesting question. When is price less important to you? Yes, that’s correct. Price is LESS important when you value what you are paying for, even if it’s MORE! I’m sure at some point, you have been in the situation where you were...