Setting yourself apart and having a point of difference in your business has never been as important as it is right now.

So how do you set yourself apart from the rest?

I believe an easy and quick way to have an amazing difference is to get the first phone call to your business, right!

When your team answer the first phone call from a prospective patient, they need to create the right first impression.

The first impression on the first phone call happens within a few seconds.

To ensure you have the right person answering the first phone call the right way, ask yourself this:

Do the people on your team answering calls have the right voice?

You want the designated people on your team answering calls. to have a voice that is welcoming, polite, friendly, warm, interesting, clear with the right amount of volume.

You do not want the person answering your phones to have a dreary, sleepy, uninterested, muffled voice that is hard to understand and hear.

This is a bad start to any phone call.

Listen to your team and ensure you are hearing what you want all your patients to hear.

Do the people on your team answering calls know what questions to ask?

Are they asking the caller’s name and saying it back in a cheerful manner that gives the caller the impression you are ready to help them and they have called the right dental practice?

You can very quickly give the caller the wrong impression and it can put them off wanting to continue the call and make an appointment.

Most people when they call a Dental Office have a lot of questions and have a lot to say to you, so listen and be polite.

Giving the caller time and attention is something many offices overlook.

If you give the caller time, and you listen, then you are off to a head start straight away.

You have set the tone.

In the first thirty seconds of that first call, the caller has already decided if they like your office and want to do business with you.

Now don’t be tempted to start answering all the questions immediately, take your time and ask your own questions.

Get the caller doing most of the talking.

The caller will appreciate your concern and attention.

People love to talk so let them talk.

Find out what you need to know and listen.

You are now building rapport just by listening.

How easy is that?

The next step is so much easier.

Once you have listened to the caller, you know their dental concern and they will be ready to make their appointment.

So setting yourself apart from the rest is about listening and spending time with a caller.

This is missing from so many calls being made to dental offices.

Make sure it is not missing from your dental office.

Make a difference and make the difference.

You don’t ever want to be missing out on the opportunity of a caller becoming your New Patient.



Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!



Thank you to all the fabulous dental teams who have attended my Master Classes over the last four years.

2020 will be the start of a brand new, NEVER done before 2 Day Event. As soon as  I have all the information you will be the first to know!


Dental Phone Excellence is a simple to implement complete Phone Answering System I developed that helped me to build an extraordinary dental practice in the heart of working class Western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..



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