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The definition of comfortable is to provide physical ease and relaxation.

The definition of uncomfortable is to cause or feel slight pain or physical discomfort.

When our patients come to our Dental Office we try to reduce any discomfort, but we know there will be some feeling of slight pain and physical discomfort.


Our focus in our dental office is to create as much comfort as possible for our patients. We say things that make our patients feel comfortable and we treat our patients so they are as comfortable as possible.

As we try our best to make our patients feel comfortable the last thing that is ever on our mind is to make our patients feel uncomfortable.

But there comes a time when we need to ask our patients or even a New Patient certain questions that will make them feel uncomfortable.

It is much easier to avoid all uncomfortable conversations with our patients but would our patients go ahead with the Dental treatment if they were not concerned. To help our patients go ahead with treatment, we have to ask some uncomfortable questions.

I see this happening so often in Dental Offices. The team really don’t like asking patients those uncomfortable questions that create urgency and concern for our patients.

On one hand we want to show care and make our patients feel comfortable and then on the other hand our patient will feel uncomfortable and concerned when they realise the urgency of the treatment they need.

With practice and knowing what to say and ask patients, the front office will soon realise that there are times when it is ok if the patient is feeling uncomfortable.


This blog features simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.

At present I have availability for two new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com

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