There is so much focus on training Dentists on how to get patients to say yes to treatment.

My concern is, what happens next in the Dental Office?

So often when a patient says yes to treatment, they leave the practice saying no to the front office team.

Yes No

Now I wouldn’t want to tell you that it is not important for the Dentist to be trained so they can effectively communicate with their patients.

But it just doesn’t make sense that the Dentist is the only one in the team that is trained to help patients say yes to treatment.

Have a really good think about who your patients see just before they leave your dental office.

The last person your patient speaks to is your “Front Office Team”.

You might be happy to continue working with a team who have not really been properly trained, but are your patients then going ahead and making appointments?

What if your front office team are not trained and all your effort to help the patient in the surgery during and after their appointment is undone in minutes by the Front Office Team.

The scary part is that even if your patient goes ahead with their treatment and makes their appointment/s, who do they speak to next?

Yes, your Front Office Team again.

Are you thinking about how well, your team is trained and how they communicate with your patients?

Are you now seeing how equally important it is to have both well trained dentists and well trained front office people when it comes to communicating with your patients?

I have worked in practices where I see the disappointed and rather annoyed look on the dentists’ faces when their patient, who just said “Yes” to treatment, goes out the front and then leaves the office with no appointment. The Front Office then tells the Dentist that the patient wanted to think about it.

Is the solution for the Dentist to make the patients’ appointments as well as treat them?

You need to train your team to help patients say yes to treatment and maintain their urgency, concern and the importance of their ongoing treatment.

Gone are the days when our Front Office Teams only had to smile, be polite and tidy.

We now expect so much more from our front office team, yet a lot of offices continue to not provide proper training.

We want our front office teams to be confident communicators, who have a responsible role in the practice and are accountable for their effort.

All this but with no training.

If you are wondering why your patients are pulling out of treatment and not getting started, you need to have a close look at how well trained your team is.

There is no point in only having a trained Dentist; your whole team needs training in communication and the skills of persuasion.


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !

I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or

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