Most Dentists I know do amazing dentistry and love what they do. I think they are all brilliant!

One of the biggest challenges I see Dentists facing, is having the communication skills to match the dentistry they offer their patients.

Being a successful dentist is not only about the hands on skills of dentistry, it is also about how well you can interact with your patients.

If your patients don’t get what you want to do for them, you will not get the opportunity to help them with your amazing dentistry!

Communicating with your patients is a skill that needs to be worked on continually by the entire team.

The first step in successfully communicating with your patients, is to find out what makes your patient’s tick.

Why do you patients respond the way they do and how should you respond to them?

Human behaviour is fascinating.

How your patients behave is driven by their thoughts and feelings. Your patients then develop attitudes and values.

Over the years working in the dental profession I have worked out that you can influence the behaviour of your patients just by how you communicate and interact with them.

You have the ability to influence the behaviour of your patients by changing how they think and respond.

One way to change the behaviour of your patients is to set very clear expectations for your patients when it comes to Appointment Scheduling.

When your patients are clear about the next step and what they need to do, they will be more likely to do it.

What I often see is a series of fluffy next steps which does not impart confidence in your patient.

An example is a prospective New Patient calling a dental practice and the team member answering the call is unsure and lacks confidence when making and confirming the appointment.

“When would you like to come in?” “What time suits you best?”

“Do you want to make an appointment?”

“Do you want to call me when you are ready?”

When you are making and confirming an appointment on the phone, you want the steps to be easy for the caller. Finding an appointment should not be complicated and drawn out.

“Would you prefer morning or afternoon?” “I have an appointment on Wednesday 12th May at 10am or Friday 15th May at 9.30am?”

The appointment should be confirmed at the time of making the appointment. The patient will now believe the appointment is set and they are more committed to the appointment time for treatment and care.

Can you see how you can influence how your patient thinks and feels about their appointment by how you communicate with them on that very first phone call?

If you have a big problem with cancellations it is worth looking closely at how the appointments are set up in the first place.

Have you communicated to your patients that their appointment is definite or did you send the message that the appointment can be changed or cancelled at any point?

There is a direct relationship with how you communicate with your patients and the response you get from them.

When you understand this you soon work out you can influence your patients and better help them.

So the next time you are wondering why your patients don’t seem to be committed to their treatment and care and cancel appointments all the time, have a close look at how you are communicating and interacting with your patients.

Small changes in how you communicate with your patients WILL change their responses.


How To Ethically Use and Promote Third Party Finance Programs in Your Dental Practice to SKYROCKET Your Patient Case Acceptances Through The Roof in 2021 and Beyond.
Let’s face it…. For the average dentist out there the ELEPHANT that is always IN THE ROOM is money.
Nobody likes talking about it…
You don’t want to feel SALESY….
You just want your patients to get the treatment done….
Have you ever UNDER-PRESENTED a treatment plan because you thought the patient might not be able to afford it?
Only for something that you should have done, but didn’t do, to come back and bite you a few months or a couple of years later?
Wouldn’t it be nice if you could JUST get your patients to say “YES” to all that dentistry they really do need, without looking desperate or pushy?
NEW RESEARCH from the USA is showing that more and more patients are opting for finance options over upfront payments each and EVERY DAY!!
And if your dental practice isn’t meeting their demands, those patients are simply getting up and walking out of your dental practice NEVER TO RETURN!!!
They’re not going home to THINK ABOUT IT…. They’re going home to get on the phone and find an ETHICAL dentist who allows them to pay off their dentistry….
And if you don’t change the WAY YOU THINK about offering patient finance IMMEDIATELY!! your practice is going to be left behind….
NOW, FOR THE FIRST TIME, in this exclusive ONLINE WORKSHOP, you can find out how easy it is to ETHICALLY use and promote third-party finance programs in your dental practice to SKYROCKET your treatment plan and case acceptance through the roof in 2021.
In this workshop you will learn:
• The THREE THINGS you need to know to have your patients seamlessly moving forward and accepting the necessary dentistry that you see for them… and
• The FOUR THINGS YOU MUST NEVER DO that make most inexperienced dentists look like SLEAZY used car salesmen…
It’s easy. Remember this:
• Having just TWO PATIENTS every day choosing to finance just $2500 of dentistry instead of “thinking about it”….. will add an extra $1.3M each year to your dental practice collections.
In this workshop, Dental Practice Phone Specialist Jayne Bandy will explain the reasons why choosing, and using, and learning the correct words to use at the right times is CRUCIAL to easily adding that $1.3M to your dental practice turnover, each and every year…
So if you’re sick and tired of drilling all day long and watching treatment plans walk out your front door never to return, and having NOTHING at the end of the week to show for it, then DO YOURSELF A FAVOUR and learn how to really HELP YOUR PATIENTS afford the simple dentistry they need FROM YOU during these uncertain times….
Don’t kick yourself and waste time by trying to work this out on your own when all you need to do is follow the PROVEN FORMULA that other dentists are already using…
Remember, that as other dentists start implementing these simple strategies, the number of RANDOM patients that have been walking in through your front door with other dentists’ treatment plans is going to shrink and diminish…
You owe it to yourself and to your patients to learn these key principles to your dental practice success RIGHT NOW!!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..


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