I was walking down George Street Sydney with throngs of people who had emerged out of office buildings wanting to catch a glimpse of some lunchtime sunshine and also a bite to eat.

I crossed the street and on either side of the pathway were two fit looking people wearing sports gear, giving out one day membership cards for people to come and check out their gym.

As I approached them they ignored me as I walked past. I was not too sure whether to feel disappointed or flattered that they didn’t stop me and give me a card.

Why didn’t they give me a free membership card? What was so different about me compared to those they stopped?

My curiosity got the better of me.

I walked back and asked them why.

The fit gym person said, “I just know when someone is going to say No.”


This gym person must be a genius.

He must have special mind reading powers.

How does he really know if someone will say Yes or No?

Unless someone says NO to you, they have not said NO.

Everyone should be given the opportunity to say YES! You never know whether someone will say YES unless you ask them.

I wonder how many other people had been prejudged and not had the opportunity to say Yes?

Is this happening in your Dental Office?

Are you presuming your patients will say No to an appointment or treatment and not even giving them the opportunity to say YES?

I see it happening a lot.

This is what happens.

You get into the heads of your patients and decide what you believe to be what they want and need.

You think your patient:

  • Can’t afford it
  • Has no money
  • Doesn’t want to do all of the treatment now.
  • Is too old or too young
  • Is scared
  • Won’t get much back from their Health Fund so they won’t want to go ahead with treatment.
  • Won’t have time.

You guess!

The worst part is, you don’t even know we you are doing this.

Like the gym people in George Street who have had so many people say NO, you start to think that other patients will be the same and will also say NO!

The golden rule to follow in your Dental Office is to NEVER believe your patient will say No to treatment until they tell you so.

Give ALL your patients the opportunity to say YES!

Dental Practice Management Extravaganza Raising Money For NSW Victims of Bushfires

This event is a special event organised to raise money for those in the NSW South Coast affected by bushfires.


We are working in close conjunction with local dentist and friend Dr Craig Newman to coordinate this event.

100% of the money raised from ticket sales will be donated to those who have been affected.

The purpose of this Dental Practice Management Extravaganza in Merimbula is to help bring economic stimulus back to the town that has suffered significant economic losses as a result of the fires.

All speakers have donated their time unconditionally.

Agenda: The event begins on Friday afternoon with tourism activities and then welcome drinks and dinner on Friday night.

Saturday is our day of education, with a Grande Finale dinner on the Saturday night.

Education and a tourism expedition is organised for the Sunday morning.

For best accommodation options please check Trip Advisor.


Speakers include

Jayne Bandy

Julie Parker-Kovess

Dr Toni Surace

Dr Harry Marget

Peter Merrett

Angus Pryor

Frankie J Holden (MC)

Dr Jason Pang

Dr Jesse Green

Dr Howard Farran

Chris Barrow

Dr Derek Mahony

Dr Kristina Cain

Dr David Moffet

*Ticket fee is for education only. Social functions to be charged separately.



Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:
1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and…

3. Prevent ongoing losses from appointment cancellations.

For those of you, who are ready to get started call me on 1300 378 044 or email jayne@thedpe.com


Thank you to all the fabulous dental teams who have attended my Master Classes over the last four years.

2020 will be the start of a brand new, NEVER done before 2 Day Event. As soon as I have all the information you will be the first to know!


Dental Phone Excellence is a simple to implement complete Phone Answering System I developed that helped me to build an extraordinary dental practice in the heart of working class Western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..


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