I heard this line recently while I was watching the commentary on a sports channel.

“You Have To Get The Front Office Right Before The Players Start Playing!!!”

I love this.

This is so true for the Dental Office.

Your Front Office is vital to the success of the Dentists down the back of the surgery.

The appointments scheduled are the patients the dentists see.

No appointments scheduled. No patients are seen.

What expectations do you have of the people in your business who are scheduling appointments?

Do they know what these expectations are?

Everyone working in the Dental Office should be expected to do certain things each day, each week and each month.

The people working in the Dental Office should also know and be clear about what these expectations are and what they need to do to meet them.

I believe the serious players in your Dental Office want to know what you expect and what they are accountable for.

Always ensure the expectations are achievable and people have the skills to achieve what is expected of them.

If expectations are not being met it can be a true indication that more skills are needed. Proper training and skills are always needed to be able to achieve.

Meeting expectations creates accountability.

Accountability means results can be achieved.

One expectation we have of our Front Office Team is that appointments are scheduled when calls come into the office.

It is always fascinating how many calls are received each day in a Dental Office and how many are not converted to appointments. What is even more fascinating is that the number of non-converted calls are never recorded or measured, so no one knows the amount of business that is actually being lost each day.

The best way to make sure your expectations are being met is by measuring. The numbers never lie and will be an indicator if something is not being done or not being done correctly.

It is always worth stopping and evaluating the results your team achieve. See how they are performing. See if your team are meeting your expectations. Make sure they know what you expect and make sure they have the skills and knowledge to meet your expectations, and even exceed your expectations.

You always want to be playing the best game you can play!

Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/



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