Did you know the average Dental Practice is missing up to 34% of calls coming into their office?

Is this your dental practice?

Unless you are tracking and measuring the calls coming into your business you have no idea how many calls are missed and you can’t even call the missed caller back because you have no way of knowing.

These missed calls are a missed opportunity in your Dental Practice.

Each missed call is a potential patient, a potential long term, loyal referring patient to your practice.

What I mean by a missed call, is a person who has chosen to call your dental practice and their call goes unanswered.

You now give the caller the impression you just don’t care.

When you consider that 80% of business is done over the phone, you don’t ever want to miss a call. When you start to measure missed calls as a loss, you can see how it starts to add up.

Think about your caller for a moment.

The caller has decided to call your dental office after choosing you out of many others. They set the time to call, only to be greeting by a recorded message or sometimes the phone just rings out.

I call many businesses every day and I am shocked and horrified by the number of calls that go unanswered.

I know the caller can leave a message, that is true, but more than often a person calling a business that gets a message will just hang up.

When the phone rings at your dental practice, during your business hours, you need to ensure it is answered every single time by a real person.

It’s as simple as that!

So why are calls being missed?

Is your team just too busy?

Do you not have enough people on your team answering calls?

Does your team lack the phone skills to successfully answer calls each time?

What can you do, right now, at your dental practice to make sure every call is answered by a real person and not a recorded message?

  • Set the expectation of what your team should be doing when calls come into your office.
  • Listen to the calls. Check your team have the right phone skills.
  • Measure the number of calls coming into your practice to ensure you have enough people answering the phones, for the number of calls being received at your office.
  • Look carefully at how long each call goes for.
  • Make sure each person who answers the phone knows how to place a caller on hold correctly.
  • Turn off your recorded phone message during business hours. Your team will start to rely on people leaving a message rather than answering the call.

Dentists ask me all the time how they can measure the calls coming into their dental practice and the number of missed calls.

The good news it is easy to track and measure your phone calls and you can get started straight away.

Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and…

3. Prevent ongoing losses from appointment cancellations.


For those of you, who are ready to get started call me on 1300 378 044 or email jayne@thedpe.com




Webinar: COVID-19: COVID-19 RESTRICTIONS: BACK TO LEVEL 1. All the very latest social and Dental Practice updates. Including NSW ADA Guidelines. All of the most up to date information and all of the urgent steps every Dental Practice needs to be following to survive and help their patients during and after the Coronavirus Pandemic.

on Tuesday May 12th, 2020 4:00 PM EST (Sydney Time) at:



Dental Phone Excellence is a simple to implement, complete Phone Answering System I developed that helped me to build an extraordinary dental practice in the heart of working class Western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..

Go to www.dentalphoneexcellence.com.au












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