Everyone who calls your dental office has already partly chosen you as their dentist.

Something influenced them to choose to call you in the first place.

It was either your fabulous website and SEO or a friend referred them after telling them how wonderful you are or they have decided you were so convenient to their home or work.

Whatever the reason was, they chose you.

Very often, what they haven’t chosen to do yet, is to make an appointment with you.

But why are so many dental offices struggling to make that appointment?

I am always baffled why you know your new patient numbers, you even know how many patients have cancelled appointments but you don’t know how many people called your office each day!

It is easy to work out.

Once you know the number of New Patient calls you received each day you can soon work out how many calls did not make appointments.

Just compare the New Patient calls received to the number of New Patients you have and you have the number of people who did not make appointments.

Why do you need to know the number of people who called your office and did not make appointments?

Because this is what you have missed out on.

This is how many people you have missed out on who would have become your patient.

So why do people call your office and some make appointments and some do not make an appointments?

Doesn’t everyone who calls your office have a dental problem or concern?

The only way to know for sure is to track the calls and analyse what is being said on each of the calls.

You may have no idea that your team are struggling to make appointments with the calls coming in because you don’t track this number.

Your team could be struggling to make New Patient appointments and they have no idea this is happening.

I have seen a huge turn around in practice production and growth once calls are analysed and something is done to fix the problems.

Once you analyse the calls you know for sure what is happening and why you are not converting calls to appointments.

You now have an opportunity to change what is being said on the phone so more calls are converted to appointment.

The problem I see happening for many dentists and business owners who finally find out they have a big problem with calls not being converted to appointments, is they don’t know what to do to fix the problem and nothing gets done and nothing gets improved.

Teams need to be continually working on their patient communication skills to improve and increase the conversion of calls to appointments.

You don’t want to be that dental office that receives 5 calls and only 1 makes an appointment.

Have a close look at your calls and if you are not doing this then you should be.

This is one of the easiest ways to grow your business so start tracking calls.

Keep in mind that you have already paid for every call that comes into your practice through your marketing so it just makes sense to ensure all of your calls turn into appointments not just some of them!





Here is my Master Class, ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/

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