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I know I have you all wondering what you need to get.

You need to get a point of difference for your dental business.

Your patients are looking and searching for it.

Your patients want it and you need it.

A point of difference is the one thing that sets you apart from the rest.

The difference is why people choose your practice when they make their appointment.

So what is it?

Your point of difference is a great way to set yourself apart on that first phone call with a prospective New Patient.

This is the very best time to start to set yourself apart.

Ok, so how do you set yourself apart from other Dental Offices on the first phone call?

That’s easy.

Be polite and be a great listener.

Yes it is easy but it is also easy not to do.

Most people when they call a Dental Office have a lot of questions and also have a lot to say to you, so listen and be polite.

Giving the caller time and attention is something many offices overlook.

If you give the caller time, and you listen, then you are off to a head start straight away.

You have set the tone.

In the first thirty seconds of that first call, the caller has already decided if they like your office and want to do business with you.

Now don’t be tempted to start answering all the questions immediately, take your time and ask your own questions.

Get the caller doing most of the talking.

The caller will appreciate your concern and attention.

People love to talk so let them talk.

Find out what you need to know and listen.

You are now building rapport just by listening.

How easy is that?

The next step is so much easier.

Once you have listened to the caller, you know their dental concern and they will be ready to make their appointment.

So setting yourself apart from the rest is about listening and spending time with a caller.

This is missing from so many calls being made to dental offices.

Make sure it is not missing from your dental office.

Make a difference and make the difference.

You don’t ever want to be missing out on the opportunity of a caller becoming your New Patient.


My next public speaking event is my live full day Master Class  “How to Turn Every Dental Phone Call Into A Valued and Kept Appointment” and is being held in Brisbane on Friday April 6th 2018.

Click here on this link to register.

Click here for information on Sydney and the Gold Coast.

Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more,  download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..

At present I have availability for TWO new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com




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