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I was recently reading a Facebook thread asking what was the biggest threat to Dental Offices and I was astonished at how many Dentists wrote “not changing” as their answer.

It is one of life’s hardest things to do for most people, to change.

Now if something is working I would never want to change but if something is seriously broken then it just makes sense that something needs to change to fix it.

It is half way through the year now. It is a good idea to reassess where you and your business are right now, and decide if you need to change a few things that are broken.

Start asking yourself these questions:

How is the profitability of your practice?

Are you covering your cost?

Do you have the right people working alongside you?

Are you happy with the way you do Dentistry?

Who are your patients and are you caring for them well?

Are you keeping your patients?

Do you have new patients coming through the door?

Are your phones being answered effectively so the right appointments are being made?

The last question is the one I want to focus one.

Are appointments being made?

If 10 potential patients are calling your dental office each day then are you making 10 appointments?

Do you know how many calls are not turned into appointments?

You will be amazed at what a difference it makes once you know these numbers.

It can hurt when you know but then you can give yourself the gift of doing something about it and making changes.

Making a change in how your phones are answered could be the one thing in your dental business that is holding you back.

Don’t you want to know this?

Times are changing very quickly.

Without change you just can’t keep up and you will be left behind.

If you hate change then it is time to change.


This blog  features simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more,  download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..


My next public speaking presentation teaching Dental Front office Staff how to improve their phone skills will be held in Perth Western Australia on Friday June 16th 2017.

I will also be presenting in Melbourne Victoria in Friday June 23rd 2017.


At present I have availability for only THREE new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com



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