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Empowering your Front Office People to be great on the Phone is one of the most enjoyable professional feelings you can experience in your Dental Business, besides helping get your patients out of pain and helping to make them look and feel fabulous!

Empowering the Front Office People to feel great about themselves is a definite Win-Win-Win for them, for your patients and for your Business!

I believe the number one cause of decay in the Dental Office is not tooth decay but Team Decay.

Watching the burn out of Front Office People is no fun and I think we have all watched it happen in most of our Dental Offices to people we actually do care about.

We scratch our heads and believe we gave the right incentives including pay, pay rises, and rewards, along with regular words of praise and encouragement as well.

These should work? After all, we all really are Big Kids at heart!


The drop off still seems to happen. If it doesn’t, then a cloud of discontent and unhappiness can sometimes often hang around for quite a while in the Dental Office.

I believe the cause is simply that the Front Office People do not feel empowered to be better than they are.

Being better than you are is about people believing in you and believing in yourself.

Empowerment, by definition, means to enable.

Do we encourage our Front Office People to be better than what they were yesterday?

Do we show our Front Office People that we trust them?

Do we show our Front Office People that we believe in them?

Do we invest in the people in our Front Office?

Have a good think. I think we keep our Front Office people in a place where we believe they know their role in the Dental Office.

We believe and they believe they are doing a great job and they stay exactly there.

It is always comfortable and easy to stay where you are!

This is where most Dental Offices are and this is why they are not getting better and growing.

Allow your Front Office People the room to become better, empowering them to take your business forward in a new direction.

They will be happier and more productive, and as a result achieve fantastic results for your business.

Make it fun and it will become easy and EMPOWERING for everyone involved!

Your Team will love you for giving them this gift of Empowerment!


This blog will feature simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.

At present I have availability for two new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com

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