50 Good Manners to Use in Your Dental Practice

Good manners never go out of fashion. When was the last time you got in trouble for being polite and respectful to your patients? Good manners in any business are part of how you build rapport and trust with customers, so they become lifelong customers. But good...

Four Reasons Why Your Team Are Under Performing

Does it seem like your team are just not getting their job done? Is your team doing something completely different to what you want them to do? When you catch yourself listening to your team on the phone, are you disappointed with what you hear? Part of the reason why...

Patient Expectations. What You Need To Know.

The definition of “expectation”: A strong belief that something will happen or be the case. Your patients arrive at your practice with an idea of what they think they will expect. When a person has an expectation, it has been created by what they have...

Price Is Important, But When Does It Become Less Important?

This is a very interesting question. When is price less important to you? Yes, that’s correct. Price is LESS important when you value what you are paying for, even if it’s MORE! I’m sure at some point, you have been in the situation where you were...

The Face Of Your Business Is Important But What About The Voice?

Answering phones in every business involves lots of moving parts, and must have a great system to follow. When you call a business, it is usually the first point of contact for you as a customer. You may have already looked up the business online or on social media,...

The Best Time To Contact Your Patient

When is the best time to contact a patient? Anytime is the best time of course. Within reason. The crack of dawn or midnight will not go down well. In the past we have been a little hesitant contacting patients in case it’s not the best time for them. We call...

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