You hire the very best team.
People with a great attitude and a desire to learn. They have a desire to be better and they want to help you grow your business.
You expect your team to be big performers in your business and you want them to be giving you the results you expected when you hired them.
The one area you have high expectations is on the team’s ability to get the phone calls right and make appointments.
Yet you give them no directions on how to do this and why it is important.
Dentists, never presume or take for granted that your team know what to do, how to do it and why they are doing it.
It is up to you to let your team know this.
Call Conversions are such a crucial part of your Dental Business yet it is often taken for granted when the phone is ringing, that everything is fine when in many cases it is not fine at all.
Give your team the responsibility and accountability to track and measure the calls coming into your office. Then track and measure the calls being converted.
You need to know if you have a healthy call conversion rate.
Without a healthy call conversion rate you will not grow your business and patients will be slipping through your fingers and not being helped.
Start counting.
A Dentist once asked me how to track the calls.
My answer was simple.
I said:
“Count them.”
I know there are other more intellectual ways of tracking and measuring calls but if you want to start today just count them.
It is that easy.
If you have the right team with a great attitude and you explain why it is important to track these numbers, they will start counting the calls.
It doesn’t take much time each day to know your call numbers.
Warning: you may be alarmed at what you find out but knowledge is power and at least now you can set a plan to fix things and increase the number of appointments being made.
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My next public speaking event is my live full day Master Class “How to Turn Every Dental Phone Call Into A Valued and Kept Appointment” and is being held in Brisbane on Friday April 6 2018.
Click here on this link to register.
Click here for information on Sydney and Gold Coast.
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Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
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At present I have availability for THREE new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com
