You all know that there are a constant stream of problems in many dental offices.

You might even say that every dental office is surrounded every day by the problems that walk in the door with patients. I am talking about dental problems and concerns.

The reason why people arrive at your door with a dental problem is because they are looking for a solution to their problem.

I’m sure you all agree with this statement.

Is your team at your dental office, focused on offering a solution to many of the problems faced by your patients.

Solving dental problems is not only the role of the dentist, but also the role of the whole team.

It is great to give your team the power to be problem solvers but are they able to identify the problems patients have and do they know the solutions.

When you answer calls in a dental office every day, you should be starting to solve the caller’s problem/s.

I know the people on your team answering the calls are not dentists and they must always be mindful of this, but there are so many dental related problems they can start to solve without pretending to be a Dentist.

A great way to start developing team problem solving skills is to create a list of problems as they arise in the practice and then record the solutions you offer your patients. This now becomes an amazing resource to be shared with the team.

I am a big lover of documentation of all things important at the practice and this is one of them.

You will find there will always be those team members who are just gifted at being problem solvers and those that are developing that skill. Working together as a team, gives each person on your team an opportunity to share and shine.

Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and…

3. Prevent ongoing losses from appointment cancellations.

For those of you, who are ready to get started call me on 1300 378 044 or email


Thank you to all the fabulous dental teams who have attended my Master Classes over the last four years.

2020 will be the start of a brand new, NEVER done before 2 Day Event. As soon as I have all the information you will be the first to know!


Dental Phone Excellence is a simple to implement complete Phone Answering System I developed that helped me to build an extraordinary dental practice in the heart of working class Western Sydney.

If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..

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