The definition of excellence is…….

the quality of being outstanding or extremely good.

Excellence is about being hungry and wanting it.

It is about believing you can do it.

Excellence is achieved with a plan and learning from those who have the level of excellence you are wanting to achieve.


The question I often get asked, is how do I get my team to be excellent at work?

As an educator and trainer, I see dental teams achieve excellence by staying focused and continually and consistently following what is working for them.

But what often happens is there is no consistency and so the excellence is never quite achieved.

Why do dental teams stop doing what is giving them such good results?

This does not make sense!

Dental teams stop doing what is working because they are never made accountable for their results and then gradually over time, they stop doing what was working so well.

No one is checking on the team’s progress and no one is holding them accountable.

This is why, people have coaches or someone to check in with. We all need ACCOUNTABILITY to help us strive for EXCELLENCE.

What you need to do, once your team are achieving excellent results, is to set up accountability to ensure these results continue.

Many dental practices shy away from making their team accountable.

I hear dentists say, “I don’t want to add any pressure to my team.” “I don’t want them to leave?” “They are ok, they know what they are doing.”

When you are wanting excellence in your dental practice, this is what you must demand and the people on your team should be ready to step up and shine and be accountable for their part in your business.

Striving for excellence in your business will sort out the people on your team who do not want to do this and attract the people who do.

Accountability is the willingness to accept responsibility for your actions.

You only want a team around you who get this and want this.

When your team have a clear understanding of their role at the practice a plan to follow and accountability for their results, then this is when excellence is achieved.

It sounds simple, and it is once you know how to and you have set it all up.

Make 2023 the year of EXCELLENCE and accountability.

Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !

I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


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