Fact #1: “Emergency Treatment is ten times more expensive as care.” said Dr Howard Farran from Dentaltown.

Your patients may not know this.

I didn’t know this.

It is the same with so many things we neglect and stop paying attention to, we end up having to spend more money to fix it when it breaks.

This is an important fact to share with your patients.

Fact #2: Preventive Care or Continued Care is exactly what it is. Preventing big dramas before they happen.

Fact #3: Getting patients to make and keep their Preventive Care Appointment is a big challenge in many Dental Practices.

Is this a problem in your practice?

Fact # 4: Patients don’t value preventive care and/or don’t get it.

Fact #5: You are responsible to not only inform patients of the importance of preventive care but to be truthful about the consequences of no preventive care.

Are you creating the right urgency and concern for your patient’s preventive care appointments?

Or are you dancing around the truth of what happens to patients who neglect proper oral care?

I know it is important to go through the options for dental treatment with your patients but are you also going through the consequences of not having treatment, especially preventive care treatment.

Fact #6: Letting your patients know that having no preventive care will mean extensive and expensive treatment down the track is the truth.

So, what are the consequences of no preventive care, that you should be sharing with your patients?

  • Pain or discomfort
  • unsightly looking teeth
  • bad breath
  • other medical conditions
  • tooth loss
  • extensive and expensive dental treatment

Show your patients the images of what their teeth looked like before.

Fact #7: Patients do not want to go back to having bad teeth.

Fact #8: Patients easily forget the history of having to have emergency dental care that was “extensive and expensive” at the time.

It would be a great world if your patients took on the responsibility of preventive care themselves but alas, they do not.

Fact #9: You have a duty of care for your patients to do and say what best helps your patients.

Fact #10: Your patients trust you and you have a big influence on their decisions so help your patients make the right decision.

Make decisions with your patients.

Make it your mission this week to get more of your patients returning for preventive and continued care.

Let me know how you go.


Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !


I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience


There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!


I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or jayne@thedpe.com.



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