Customer service makes the difference in your dental office.
Offering amazing customer service is memorable to your patients, gets your patients referring their family and friends, and creates the value your patients are looking for.
So what is customer service in a dental office?
Customer Service in a Dental Practice, is all about the Patient Experience.
How your patients feel is what counts!
A real patient experience is something that is often intangible. Your patient will love it and want it every time they see you.
Customer Service can sometimes appear to be random and spontaneous but it should be the standard way you treat your patients every time they come to your practice.
The successful delivery of exceptional customer service is planned and carefully choreographed.
I’m not saying that Customer Service should be fake and unauthentic, but Customer Service does need to be thoughtful and something in your practice that every team member knows about and knows how and when to deliver it.
Your patient will remember the experience you give them and want to tell all their family and friends about it.
So do you give your patients an experience to remember?
What is a memorable patient experience?
A great start is to always look the part.
You need to visually wow your patients every single time they arrive at your practice.
Keep your patient lounge simple, clean, tidy and easy on the eye. Too much clutter and busy colours can confuse patients. You want your patients to enjoy their surroundings.
Remove any signs that are peeling off doors, walls and windows. Keep a check on this regularly during the day.
Start by creating a calm and relaxing environment for your patients at the practice.
Customer Service starts on the phone, so make a great first impression. You only have one chance at this. Don’t blow it!
Greet your patients warmly by their name and acknowledge them. Stand up, move away from your desk and go up to your patient to greet them when they arrive.
Offer something to your patient when they arrive at the practice.
Finding out what your patients like and prefer from their cup of coffee, their appointment times to how their appointments are paced and remember this at each appointment.
Being a part of your patient’s life and sharing their events is a must. Really get to know your patients, not just what is going on in their mouth. Doing this makes each of your patients feel importance and valued.
Ensure everyone on your team smiles and is genuinely pleased to see your patients and make sure they are ready and willing to help them. Patients quickly pick up on the team’s mood and enthusiasm.
Once you create the patient experience you want to deliver then make sure you offer this same patient experience at every appointment to every patient.
Offering a consistent patient experience that is memorable for your patients, will keep them coming back for their next appointment.
Are you giving your patients the patient experience they deserve or could you be doing a whole lot better?
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T H E D E N T A L P H O N E E X C E L L E N C E O N L I N E M A S T E R C L A S S I S H E R E !
www.dentalphoneexcellencemasterclass.com
I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!
Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.
It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!
There are 7 Learning Modules in this Master Class
• Module 1: How to Effectively Communicate with Your Patients
• Module 2: The 8 Steps to the New Patient Call
• Module 3: How to Answer the Questions Callers Ask
• Module 4: Correct and Easy Appointment Scheduling
• Module 5: How to Prevent and Handle Cancellations
• Module 6: How to Follow Up Your Patients
• Module 7: Giving the Very Best Patient Experience
www.dentalphoneexcellencemasterclass.com
There are a total of 42 Learning Videos and my Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.
This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.
This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.
This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.
To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!
www.dentalphoneexcellencemasterclass.com
I look forward to seeing you all get the RESULTS you deserve and MORE!
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Call Tracking Excellence
Click this link to find out how to get started. It’s that easy! http://www.calltrackingexcellence.com/
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If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.
The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.
1300 378 044 or jayne@thedpe.com.
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Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
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