Answering phones in every business involves lots of moving parts, and must have a great system to follow.

When you call a business, it is usually the first point of contact for you as a customer.

You may have already looked up the business online or on social media, but that first phone call is the first time you are actually speaking to a real person.

Choosing the right person to answer your phones has a very big impact on your business and how you want everything to start.

Imagine this: The person you have chosen to answer your phone calls sounds tired, lacks enthusiasm, makes the caller feel they are an interruption to their day, may be abrupt and even rude.

I know you are thinking right now, “who would hire someone to answer their phones if they are like this?”

But the truth is there are plenty of people answering calls in businesses, just like this.

Unless you are listening to the calls coming into your business and how they are answered, how do you know this is not happening in YOUR business?

Have you listened to your team when they pick up the phone and answer calls?

If you haven’t then I would highly recommend you do.

What if the person who you have put in charge of answering calls is rude, abrupt and just unfriendly?

The last thing you want is to find out on a bad review or have a patient call to tell you that someone on your team makes them feel uncomfortable.

The fall-out from having the wrong person on your phones is huge.

You must have the very best communicator answering your phones.

These are some of the qualities to look for, when choosing the person who will answer your phones:

  • hungry to learn
  • follows a system
  • friendly and has a kind and helpful tone
  • assertive and stays in control
  • enthusiastic and happy
  • clear voice that is easy to understand and has good volume.


Some things to avoid:

  • Dreary voice.
  • Lacks enthusiasm.
  • they do their own thing rather than following a system.
  • Doesn’t listen and talks over the top of people.


To find the right person to answer your phones, start with a phone call interview. You want to hear what they sound like on a phone call. This is the voice your patients and prospective new patients will be listening to when they call your practice.

Once you have the right person onboard your team, there is a lot that can then be learned.

I have helped onboard many team members to be able to answer phones calls more efficiently and effectively.

I have been able to improve the clarity, volume, and tone of their voice on the calls as well as give them the steps and scripts to follow for the best results.

But it is so much easier when you choose a person who is off to a head start and only needs to make a few changes to be the person who creates the very best first impression in your business.



2024 is here! Let’s hit those goals, empower your team and do what you have never been able to do before!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy!





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