An Untrained Team Is Very Dangerous To You And Your Patients.
A great way to lose a prospective patient is to have a person answering your business phones with no training and skills. This is a recipe for disaster. It may not be obvious straight away, and the fall out is gradual, but eventually your practice numbers will show a...You Know To Track and Measure Results. What Are You Leaving Out?
I know many of you reading this blog are measuring and tracking lots of numbers in your business. You have all heard over and over again of the importance of measuring and tracking your results. If you want a successful and growing business you track and measure and...The Beginning Of Your Patient’s Experience. Are You Getting It Right?
First your patient finds you then they speak to you on the phone and make an appointment. They now arrive at your practice for their appointment. This is all the beginning of your patient’s experience. You want to ensure every part of the patient’s experience...How To Easily Talk With Your Patient To Make a Lasting Connection
To really help your patients effectively you need to first be able to talk easily with them. Talking WITH your patient is different to talking TO your patient. You want ALL communication with your patient to be a discussion where your patient actually does more...
