The Best Way To Handle a Cancellation Call
I am just calling to cancel my appointment,” says your patient. “That’s okay. Thank you for letting us know,” says your team. No cancellation is okay, but there are times when patients do need to cancel their appointments. There are many patients who make and confirm...This Is The Type Of Energy Your Patients Expect From You
A big part of what I do working with dental teams, is to help them deliver an excellent patient experience and give of great energy with their patients. I call this type of energy, CSE, Customer Service Energy. Does your team give off CSE? I often get asked by...Setting Up An Appointment So Your Patient Turns Up On Time
There are many challenges running a successful dental practice and making sure your patients turn up for their appointment and arrive on time, is a big one. When patients don’t turn up for their appointment or arrive late, it affects your appointment schedule and all...My Patient Is Not Replying To My Message. What Do I Do Next?
Have you ever wondered what has happened to some of your patients? You know, the ones that were coming regularly to see you then just stopped coming to appointments, or made no next appointment? Your team have made attempts to contact these patients, but there...
