Does it seem like your team are just not getting their job done?

Is your team doing something completely different to what you want them to do?

When you catch yourself listening to your team on the phone, are you disappointed with what you hear?

Part of the reason why this is happening in your Dental Office is because your team don’t know what you expect and have never been shown what to do.

It is so important right from the start that your team are clear about their role at the practice, what you expect and the steps to follow.

Jumping to the conclusion that your team are lazy and incompetent is often what happens and people with great potential end up leaving.

I believe that there are four main reasons why front office teams fail to perform well.


A job description clearly states what the team’s daily tasks are and the role that each person plays, in the functioning of your business. If YOUR team have no job descriptions, they don’t know what they are doing and only know bits and pieces of their job.


Proper training is essential for the whole team. You want to make sure your team know how to do their job properly and meet your expectations.

Very often dentists believe in hiring people with previous experience. Previous experience can be great, but it is not always lined up with how you want to run your dental business.

I also see dentists who rely heavily on existing team members to train new people even though the existing team barely know their own jobs due to a lack of training.

I went into the business of training teams because I experienced first-hand the frustrations team members have when they have not been trained and I know how this has a negative effect on your business and retaining staff.

“The reason why this is happening in your Dental Office is because your team don’t know what you expect and have never been shown what to do…”


Your team need a go-to person at work to advise and guide them, especially when they first start. Having support helps people keep on track and provides reassurance and accountability for them. No one wants team members making things up as they go.


When you are clear about your expectations, your team are trained and you offer great support, a team member can still struggle with their job. There is a time when a person you hire is just not suitable for the job. The match is wrong. This is why it is so important to monitor and check on team members at the practice all the time.

Now is the time to have a good look at your team.

Decide if you have the right team who are hungry to learn and come to work each day with a positive attitude and are ready to follow your systems.

Are you providing your team with the training they need to get their job done?

Do you have a clear job description for your team to follow?

Are you offering your team enough support?

Your team are your biggest investment and asset so do everything you can to help them be their best.



2024 is here! Let’s hit those goals, empower your team and do what you have never been able to do before!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

Click this link to find out how to get started. It’s that easy!


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