I need to confess.
When the phone rang in our dental office I called it a phone enquiry.
Worse still, I called it “JUST a phone enquiry.”
OK I said it. I am not proud of it but I did go on to change how I was thinking.
I worked out that the phone enquiries were all potential New Patients calling with a dental problem and they needed help and they needed an appointment.
This one realisation was a game changer for me.
I started helping more patients on the calls and making appointments just by changing what I thought when the phone rang.
The phone ringing is not JUST a phone enquiry.
I believe this is what gets into your head when the phone rings and on the other end of the phone is a person asking about the price.
As you smile and tell them the price, you say to yourselves,
“It’s just a shopper call.”
This is really the same as believing it is JUST a phone enquiry.
You answer the call, make no appointment and hang up the phone.
NEXT!!
The NEXT mindset is very dangerous. I know because I had this mindset.
Answer their question and get off the phone.
This was my mission.
I actually believed the caller was not interested in making an appointment just by the question they asked.
How wrong was I?
Nearly everyone who calls your dental office will have a question to ask.
The best way to not fall into the NEXT mindset is to ask a question back.
“Do you mind if I ask you a question first so I can help you?”
Then ask your questions.
Find out more before you believe they are JUST a phone enquiry and probably not going to make an appointment and become your patient.
This one change in mindset when answering the phone will change for you so much!
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My next public speaking event is my live full day Master Class “How to Turn Every Dental Phone Call Into A Valued and Kept Appointment” and is being held in Melbourne on Friday March 2nd 2018.
Click here on this link to register.
Click here for information on Sydney, Gold Coast and Brisbane.
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Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
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At present I have availability for THREE new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com
