You must be wondering what that one thing is that will wow potential patients and the patients you already have.

Well, there are many things we can all do on the phone and in our Dental Practice, that will make a huge difference to our patients and how they feel.

But there is one action that WILL WOW your patients………..

Be a PROBLEM SOLVER for your patients.

Yes that’s right……be a person who solves problems.

I know I continue to write about the importance of being a problem solver on the phone, but it is super important.

A problem solver is a person who searches for a solution and keeps trying to help.

Now I know the person answering phones in a dental office, is not the Dentist and they cannot diagnose the caller’s dental problem but they can start to offer a way to help the caller.

You start to do this by asking questions to find out what the caller’s dental issue and concern is.

What do I need to find out on the call?

What does the caller need help with?

How can I help them best?

What solution or offer of hope can I give them?

When people call a dental practice they are looking for help most of the time. Now is the time to ask questions to find out more and LISTEN to the caller. Give the caller time to tell you what is happening or has happened, as well as what they want to happen.

Then ask more questions, offering one or more solutions and then making and confirming an appointment.

Have you ever called a business and the person on the phone hardly asks you any questions and does all the talking and doesn’t let you get a word in? Yes we have all had this happen but be careful you may be doing the exact same thing to your patients on the phone.

Start paying attention on the phone calls and if you find yourself doing all the talking, stop, take a deep breath and ask a question, then ask another question.

The caller will be more relaxed with you and feel acknowledged and now you can really start to wow them by offering solutions.

This works very well on the New Patient and with Existing Patients.

People love people who help them and start to find solutions to their problems.


This blog  features simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.

Dental Phone Excellence reserves all rights.© Dental Phone Excellence


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !

I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


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