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There is so much happening out there in the Dental Profession when it comes to helping Dentists grow their business.

It is quite daunting investing so much money (sometimes even a second mortgage on your family home) and time in setting up and trying to grow your dental practice/business.

The pressure is constantly there to make sure it all works. I know. My husband and I owned a Dental Practice for over 25 years and we know exactly where you are coming from.

There are so many areas of your practice that need your attention as well as making sure you are offering the very best dentistry to your patients.

One area that seems to be the most overlooked is how you communicate with your patients.

Do you have a process you follow when it comes to how you communicate with patients?

Do you know what you need to be doing?

Do you have an Action Plan?

Are you implementing your Action Plan?

You might be quite concerned if you answered NO to these questions, but there is good news.

I call it the Patient Communication Action Plan (PCAP)

It is the action plan you need to effectively communicate with your patients with measurable results for growth.

The Patient Communication Action Plan (PCAP) needs to be specifically designed for your dental practice, for you the Dentist, your team and your patients.

Your Patient Communication Action Plan (PCAP) must be developed by you for you.

Your Patient Communication Action Plan (PCAP) belongs to your practice.

Your Patient Communication Action Plan (PCAP) is how you make sure your team are communicating at the very best level possible with measurable results.

Because how you communicate with your patients is such a large part of how you care for your patients, it is time it became a large part of your business.

It is time to stop brushing over and avoiding the need for great patient communication.

It is no longer something fluffy we do from time to time.

Now it is time to get serious about how you communicate with your patients.

Today will be the day you look carefully at your level of patient communication.

Is it enough?

You need to help your team develop consistent patient communication skills so they can start making a difference?

Having a Patient Communication Action Plan (PCAP) is what you need.

I just need to let you in on a secret.

Most Dental Practices do not have any sort of Action Plan to implement.

Now if I have got you thinking and that is always what I want Dentists to do, then I am sure you want to know how to go about developing a Patient Communication Action Plan (PCAP).

Contact me jayne@theDPE.com today and I will share with you, how to get started on your Patient Communication Action Plan (PCAP) and how to implement it.


This blog  features simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.

My FINAL live full day Master Class for 2017 “How to Turn Every Dental Phone Call Into A Valued and Kept Appointment” is being held in Brisbane on Friday November 24, 2017.

Click here on this link to register.


Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.

If you’d like to know more,  download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..

At present I have availability for TWO new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com




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