Laughter is the magic ingredient for a great life!

Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great!

Laughter is so important in our Dental Office with our team and our patients.

I know there has not been a whole lot to laugh about over the last months.

It may even seem like the wrong place to laugh when you are in a dental office, but it’s actually not.

By the way I am not talking about the Nitrous Oxide type of laughing!

Laughter is the number one way to make someone feel relaxed and comfortable.

When we laugh we release endorphins, which make us feel happy.

When I am presenting my workshops I get the best interaction and focus from my audience when there is laughter in the room.

Sure, you have to be careful to pick the time for laughter in your dental office, after all there are patients in your office who are in pain, are quite serious, and even concerned.

Being able to laugh helps us to connect with our patients and be creative thinkers and problem solvers.

Working in a Dental Office can often be a place of stress and concern. Laughter helps cut through this and actually increases your productivity.

So if you don’t already laugh at work, you should think about starting.

Laughter often comes after we lighten up a bit.

Having a sense of humour at work will help your team be more motivated and enjoy being at work more, and how important is that!

Laughter at work brings people together.

Patients love to see a team that respects and cares about each other.

Next time you answer a phone call at your Dental Office smile and look for an opportunity to laugh and connect with the caller.

A good laugh breaks down the barriers and brings you in closer to the person you are talking with.

Breaking down barriers with patients is something that we work on everyday.

Why not inject some laughter into your day and see what happens!

OK that was funny!!!!!


T H E  D E N T A L  P H O N E  E X C E L L E N C E  O N L I N E  M A S T E R  C L A S S  I S  H E R E !

I LISTENED TO YOU and finally my Master Class is here ONLINE just for YOU!

Your team do not need a day off work to attend this Master Class. YOUR TEAM can complete the Dental Phone Excellence Master Class right there in your practice at their own pace. The BEST part of my Master Class is that you have it FOREVER once you purchase the Master Class.

It’s time to say GOODBYE to New Patients calling your office and NO APPOINTMENT ever being made, people calling your office about the price and never making an appointment and your patients continually calling to cancel their appointment!

There are 7 Learning Modules in this Master Class

•         Module 1: How to Effectively Communicate with Your Patients

•         Module 2: The 8 Steps to the New Patient Call

•         Module 3: How to Answer the Questions Callers Ask

•         Module 4: Correct and Easy Appointment Scheduling

•         Module 5: How to Prevent and Handle Cancellations

•         Module 6: How to Follow Up Your Patients

•         Module 7: Giving the Very Best Patient Experience

There are a total of 42 Learning Videos and over 60 Worksheets, Checklists, Templates, Scripts and Flowcharts to help support your team’s learning.

This program has been designed to teach dental teams how to communicate more effectively with their patients and get better results.

This Master Class is easy to understand, easy to work through and you can go through the program at your own pace.

This is the Master Class that guarantees your success when you start using the strategies and skills we go through together.

To secure you LIFETIME access to my Master Class click the link below. It is that fast and easy to get!

I look forward to seeing you all get the RESULTS you deserve and MORE!


Call Tracking Excellence

With Call Tracking Excellence your team will learn the SAME exact processes Jayne used to:  

1. Dramatically improve new patient call-in conversions to booked appointments..

2. Retain existing patient appointments and

3. Prevent ongoing losses from appointment cancellations.


Click this link to find out how to get started. It’s that easy!


If you want to know about the Dental Phone Excellence System I developed over many years working in my own Dental Practice and the same System I now share with many Dental Teams, then give me a call or send me a quick email.

The teams I have worked with all say how much easier it is using the Dental Phone Excellence System, when they answer calls and how many more kept appointments they make and confirm for their patients.

1300 378 044 or

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