Are You Real Or Fake?

Are you a good listener? Or Do you pretend to be listening? It usually doesn’t take people long to realise you are tuned out and don’t really care about what they are saying. Even on a phone call. Maybe someone has done this to you? So, are you an active listener or a...

You Need To Know This Secret

A person calling your dental office wants an appointment. Well you would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step is up to you. That is the secret. Making the appointment...

Do Your Customers Believe You Are Delivering Great Customer Service?

I’m sure you already know how important it is to all businesses to deliver consistent GREAT CUSTOMER SERVICE. But what if, the Great Customer Service you are delivering is not so great in the eyes of your customers? Are you getting your customer service wrong?...

Excellent Customer Service Tips Just For You

Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...

Are You Leaving Out An Important Part On The Phone Call?

Many of you know by now that I am very passionate about helping teams be the best they can be when they answer phones and speak to their patients. I love helping team members grow and make improvements in how they communicate with patients and get better results for...

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