Have you ever wondered what has happened to some of your patients? You know, the ones that were coming regularly to see you then just stopped coming to appointments, or made no next appointment? Your team have made attempts to contact these patients, but there...
“I stepped out of the pouring city rain into the shop. Surprisingly, a glorious waft of coconut and sugar all mixed into one, hit me. The music was lay back, calming and classy. Michael, the owner of the Optometry Shop greeted me with a smile while my eyes flashed...
How you communicate with your patients has a direct influence on how they respond or react. The words you choose are very important. What you say to your patients is not always what they hear! That is why it is so important to think carefully about what you are about...
Are you measuring and tracking the numbers in your practice? Everyone knows by now how important it is to track and measure your results. Yet I am still astonished how many practices I speak with, that are not tracking and measuring or worse, they are tracking and...
Teaching your team excellent communication strategies and skills is the easy part. The hard part is how to get them to use the strategies and skills to get results. How to get people to do what you want them to do and need them to do in your business is an age old...