Is The Door To Your Dental Practice Open?
You will be shocked at how many people call your office and do not make an appointment. Why is this happening? This is the question you need to ask yourself. Why do people call your office, and hit a brick wall rather than an open door? Well, here is...Caring For Your Patients During a Lockdown
LOCKDOWN has become a dirty word! We hate them and we are sick of them, but this is what we must do, or believe we must do! Caring for your patients during this time is a bit of a minefield. If you see your patients right now for dental treatment and care, do you run...The Reasons Why Your Team Have Trouble Taking Action
I have worked with many teams over the years and there are teams and individuals who really get what they learn and how to put it all into action at the practice and help with the growth of the practice. These individuals and teams are clear about their responsibility...My Hot Tips For Delivering Wow Customer Service
Most people know by now that I live and breathe Customer Service in and out of the Dental Office. Like most people I love to receive Excellent Customer Service, but I also equally enjoy giving it. You might say this gives me an edge. When you receive Excellent...How To Answer The Questions People Ask When They Call Your Dental Practice
Wouldn’t it be great if everyone that called your dental office asked this question: “Can I please make an appointment?” You would immediately find out what type of appointment they needed, what their dental problem and concern is and then ask if...
