The Face Of Your Business Is Important But What About The Voice?
Answering phones in every business involves lots of moving parts, and must have a great system to follow. When you call a business, it is usually the first point of contact for you as a customer. You may have already looked up the business online or on social media,...The Best Time To Contact Your Patient
When is the best time to contact a patient? Anytime is the best time of course. Within reason. The crack of dawn or midnight will not go down well. In the past we have been a little hesitant contacting patients in case it’s not the best time for them. We call...Your 2024 Practice Housekeeping. Check Your Appointment Book
It’s time to setup your Practice Appointment Book for 2024. A well-managed Appointment Book shows on the faces of your team and your patients. I know it can be difficult to know all your dates for 2024 but try to get onto this ASAP. For your Practice Appointment...The Patient Experience. What You Are Doing Wrong.
The Patient Experience begins at the first personal contact with your Dental Office, with the person you hire to answer your phones. The last point of contact may also be this same person. Do you know how important it is to hire the RIGHT person to be that first point...Take Control And Step into 2024 The Right Way
It’s that time of the year and as it draws to a close, you think about the year gone by. What you achieved and what you did not achieve. Did you stick to your goals? Maybe you did not set goals and now wish you had. You think about the good and bad and how your...
