What an amazing weekend on the Gold Coast at The Dentistry By Women Forum 2019.
Women from all over Australia joined together to share their stories, skills and practice growth with each other.
The theme for the day was definitely about the journey we are all on in dentistry.
Some women were business owners just starting, business owners just thriving, business owners wanting to take their practice further, associate dentists supporting other practice owners and many team members supporting their dentists.
A very diverse group of dental professionals, all looking to be better.
After talking to many of these women on the day, I realised that they are very hungry to learn how to be better communicators with their patients.
So many Dental Professionals are looking for the answer to this question:
“How can I be a better communicator with my patients, so they understand the importance of the dental treatment and care they need to go ahead with?”
If you can’t communicate with your patients to help them go ahead with treatment, then it doesn’t matter:
- how good a dentist you are.
- how good your clinical skills are.
- how good your surgery looks.
- how great your dental equipment is.
The brutal truth is, without a patient with an appointment, in your dental chair saying yes to treatment, you have nothing!
I see patient communication skills as the hero ingredient in your cake.
Without this ingredient, your cake will not cook!
Are you born with the ability to communicate well or can communication skills be learned?
Being a highly effective communicator can definitely be learned.
I know there are those people you meet that seem to communicate with people so easily. But these people have learned the art of communication over time and improved over time.
So where do you start?
What are the first steps to being, an amazing communicator with your patients?
I always advice people to start at the beginning.
The beginning to learning any skills is:
Where are you right now and where do you want to be?
Build on the communication skills you have right now. The communication skills that are working well when you talk to your patients.
Now look closely at what is not working or what is missing when you speak with your patients.
If you are struggling for patients to say yes to treatment, then you know there is a fall-down in your treatment room when you are having the treatment conversation with your patient.
If you are struggling to make appointments, then you know there is a fail in the front office phone communication skills.
If patients are cancelling appointments, then you know the front office team need to know exactly what to say to handle these cancellation skills and the whole team need to work on patient communication.
You need the communication skills that help prevent patients from cancelling and be more committed to their appointments and treatment.
Once you know the communication you need to fix, the rest is quite easy.
But like most things, once you fix a communication problem you need to be consistently on top of it at all times.
So today start by looking at the communication skills you and your team already have a where you need to be better and get better.
What exactly is going on on your Dental Practice Phones?
Call Tracking Excellence is a RESULT, not a product.
Call Tracking Excellence is More Patients MAKING appointments.
Call Tracking Excellence is More Patients KEEPING appointments.
If you are interested in my Call Tracking Service or have any questions please call 1300 378 044 or email firstname.lastname@example.org. Stop missing out on making appointments.
MASTER CLASS TOUR 2019
How To Turn Every Dental Phone Call Into A Valued and Kept Appointment- “Dental Phone Excellence is a simple to implement complete Phone Answering system that works.
Canberra Master Class- Friday 3rd May 2019.
Brisbane Master Class- Friday 10th May 2019
Perth Master Class– Friday 21st June 2019
Auckland Master Class- Saturday 29th June 2019
Hobart Master Class- Friday 12th July 2019
Linda Miles is coming to Australia in August.
Don’t miss this once in a life-time opportunity to see and hear Linda speak first hand.
BOOK your tickets today!
Dental Phone Excellence Webinars
“The FIVE KEY SECRETS You Need To Know To Guarantee SUCCESS For Your Dental Practice Into 2019 And Beyond……”
Link coming soon!
With Jayne Bandy and Dr. David Moffet
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..