That first phone call to your dental office is crucial.
On this call the caller has chosen to call your office and now they need you to convince them they have made the right decision.
Your team need to get this first phone call right.
Often on the first phone call to your office, there is a lot said but not much asked.
You have one opportunity to get this right and so many dental teams are getting this wrong.
On this first call you must remember to say and ask what is needed to help the caller make and keep an appointment.
This is how you really help the caller.
So how do you know if what you are saying and asking is right?
Start by asking yourself these questions:
Are you polite on the first call?
Are you asking the caller questions to build rapport and make a connection?
Are you asking the dental questions so the dentist is prepared to see the patient.
Are you going through everything about the appointment so the caller is clear and ready for their appointment?
Has the appointment time been fully confirmed so the caller is committed to the time and ready to attend?
Tracking and Measuring
The best way to keep track of what your team are saying and asking your patients is a simple and easy to use Call Tracking System set up for all calls to your practice.
That first call to your practice is so important to the growth of your business.
You need to know if it is going well or needs fixing.
Don’t take a chance not knowing.
This is the difference you have been looking for in your business.
When you start to see what you are missing out on in your business you will be able to work out what is going wrong and fix it quickly.
If you are interested in a Call Tracking Program or have any questions please email firstname.lastname@example.org
MASTER CLASSES FOR 2019
How To Turn Every Dental Phone Call Into A Valued and Kept Appointment- “Dental Phone Excellence is a simple to implement complete Phone Answering system that works.”
Melbourne Master Class- Friday 1st March 2019
Bathurst Master Class- Friday 29th March 2019.
Sydney Master Class- Friday 12th April 2019
Wagga Wagga Master Class- Friday 3rd May 2019
Brisbane Master Class- Friday 10th May 2019
Perth Master Class- Friday 21st June 2019
Auckland Master Class- Saturday 29th June 2019
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
At present I have availability for TWO new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com