“Would you like to make an appointment?”
The reason you NEVER want to ask a caller this question is because they can say NO.
Then what do you say?
What do you want the reply to be?
YES. Of course.
Yes, I do want an appointment.
Stop being soft with your callers. You can be polite and assertive at the same time.
Are the people answering your phones being too soft and this is affecting how they make an appointment?
You need to ask the caller a question that will get a YES!
Make sure your caller is ready to make the appointment.
You have been building rapport with the caller and now you have their trust. This is when you start to make the appointment.
The caller is now ready and willing to make an appointment.
The best way to help a caller with a dental concern or problem is to make an appointment for them so they can see the dentist to solve the problem.
Asking the caller if they would like to make an appointment sends the message that you are unsure.
Stay in control of the call and suggest the next step to the caller.
“It sounds like we should make that appointment for you. Would you prefer morning or afternoon?”
The caller is waiting for you to tell them what the next step is.
After all the caller didn’t call to order a pizza. Make the appointment.
If the patient decides they really don’t want to make the appointment then they will soon let you know this.
People call our dental office because they are looking for two important things.
Someone to start to help them and someone to fix their problem.
So you need to keep sight of this and not forget this.
Once you have this mindset you will amaze yourself and make so many more appointments for your patients.
The next Master Class is in Sydney- Friday 16th November 2018.
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
At present I have availability for TWO new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com